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November 8, 2010

What would Emily Post say about Email?

Filed under: Uncategorized — Hallie @ 10:44 am

In today’s fast-paced world, we find ourselves emailing, texting, blogging, tweeting and using social networking sites to communicate with each other.  It almost seems “old-fashioned” to actually use your cell phone to place a call.  So, if we are going to communicate most often through writing, it is especially important to follow a few simple rules of etiquette so you can maintain a happy co-existence with those whom you message.

  1. Be concise!
  2. Don’t use ALL CAPS—It’s rude
  3. Be careful not to use too many abbreviations—not everyone knows what they mean
  4. “Reply All” when you should and don’t use it when you shouldn’t—there is nothing more annoying than forwarding responses because someone didn’t hit the “Reply All” button or receiving 200 email responses not meant for you
  5. Use “BCC”—that means “blind carbon copy” (it’s not the default setting to show this field, but it is VERY important when sending mass emails)
  6. Don’t start a new message to respond to someone—the thread is the very essence of email communication
  7. Use a subject—it’s helpful for the reader to skim his messages and decide priority
  8. Plain text is much better than rich HTML—keep it simple
  9. Use emoticons sparingly
  10. Keep attachments under 5MB when possible


  1. Yes! I agree with all of these – especially numbers 4, 6 and 7! Nice article Hallie!


    Comment by David Willett — November 11, 2010 @ 7:35 pm

  2. Great tips! It’s so easy for us to cut corners and forget our manners in this fast paced, instant reply world! Thanks for sharing.

    Comment by Calla Gold — November 30, 2010 @ 6:58 pm

  3. I liked your list of tips for effective business communication. I especially appreciated the BCC for mass emails. It really ticks me off when I get a mass email and all the email addresses are right there in the field for easy spam picking!

    Comment by Dr. Lynn K. Jones — December 14, 2010 @ 11:37 am

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